Responsible Gaming

Gambling involves risk, and outcomes are determined by chance. No strategy can guarantee a win, and previous results do not predict future results. A game that has not produced a win for some time is not necessarily more likely to win on the next play. Likewise, a recent win does not mean that another win is due. Keeping this in mind can help you make more considered decisions.

Before you play, decide how much time and money you are comfortable spending. Treat that amount as an entertainment expense rather than an investment. Once your budget or time has been used, stop playing. Do not increase your spending to recover losses, and do not borrow money or use funds needed for rent, bills, food, education or other essentials.

• Only gamble with money you can afford to lose.
• Set a spending limit before you begin and keep to it.
• Set a time limit and take regular breaks.
• Keep gambling separate from household and essential expenses.
• Avoid gambling when you are upset, tired, stressed or under the influence of alcohol or other substances.
• Do not chase losses or treat gambling as a way to earn income.
• Never ask someone else to gamble through your account.
• Do not gamble if you are under the legal minimum age that applies to you.

It can also help to keep a clear record of deposits, withdrawals and playing time. Reviewing your activity may give you a more accurate picture of your habits than relying on memory alone. If gambling is no longer feeling like a choice, take a break and seek support. Be honest with yourself about the reasons you are playing and whether gambling fits comfortably within your wider lifestyle and budget.

Winning should not be treated as guaranteed income. Gambling products are designed for entertainment, and a result can never be predicted with certainty. If you receive a win, consider whether withdrawing some or all of it supports your original plan rather than immediately putting it back into play. Take time away from the account whenever you feel unsure about your decisions.

Gambling can become harmful when it affects your finances, relationships, work, study, health or general wellbeing. Problem gambling can develop gradually, and people may not recognise the change immediately. You do not need to wait until a serious problem develops before asking for help.

Warning signs may include

• Spending more time or money gambling than you planned.
• Trying to win back money that has been lost.
• Increasing the amount or frequency of gambling to feel the same excitement.
• Feeling restless, irritable or anxious when trying to cut down or stop.
• Hiding gambling activity, losses or account information from family and friends.
• Borrowing money, selling belongings or missing payments because of gambling.
• Using gambling to escape stress, sadness, loneliness or other difficult feelings.
• Neglecting work, study, relationships, health or other responsibilities.
• Returning to gambling soon after deciding to stop.
• Feeling regret, shame or distress after gambling, but continuing to play.

If any of these signs sound familiar, consider stopping play and speaking with someone you trust. A financial counsellor, health professional or gambling support service can provide confidential guidance. Support is available for people who gamble and for family members, partners, friends and other people affected by someone else's gambling.

Do not try to manage serious gambling concerns alone. If gambling is affecting your mental health or you feel unsafe, seek urgent help from an appropriate health or emergency service in your area. If you are worried about another person, approach the conversation calmly, focus on the effect of the behaviour and encourage professional support rather than making accusations.

Financial stress can make gambling concerns more difficult to manage. Avoid taking further credit or making financial decisions while distressed. Consider speaking with a qualified financial counsellor about bills, debts and practical next steps. Separating financial support from gambling activity can help create clearer boundaries and reduce pressure to continue playing.

Small, practical steps can make it easier to keep gambling within safe boundaries. Depending on the services available to your account and location, account controls may include deposit limits, loss or spending limits, session reminders, activity statements, temporary breaks or self-exclusion. Read the terms of any control carefully, including when it starts, how long it lasts and whether it can be changed.

Consider taking these steps

1. Choose a realistic budget before opening a game or making a deposit.
2. Use available account limits or reminders to support your budget and playing-time plan.
3. Take a break if you notice that you are distracted, frustrated or trying to recover losses.
4. Remove saved payment details or reduce access to gambling funds if this helps you keep a boundary.
5. Tell a trusted person about the limits you have set and ask them to support your plan.
6. Contact support if you want information about account restrictions, a break or self-exclusion.
7. If you want to stop gambling, request the strongest available restriction and seek independent support.

A limit is a planning tool, not a guarantee that gambling will be affordable. You remain responsible for checking your spending and stopping when gambling is no longer within your personal plan. Never try to bypass a restriction by creating another account, using another person's account or asking someone else to place bets or play on your behalf.

Self-exclusion is a stronger option for people who want to stop gambling for a set period or indefinitely. If you choose self-exclusion, do not attempt to access gambling services during the exclusion period. You may also wish to block gambling websites or applications, speak with your bank about available transaction controls and ask trusted people to help protect your access to funds.

A temporary break can be useful when you want time to reflect without making a permanent decision. During a break, avoid replacing one gambling account with another service. Use the time to review your spending, discuss your concerns with someone you trust and consider whether professional advice would be helpful. If you decide that you want to stop permanently, ask about the available self-exclusion process.

Account security is also part of responsible gambling. Use a strong, private password, keep your devices secure and check account activity regularly. Do not share login details, payment information or access codes. If you believe another person has accessed your account, stop using it and contact the available support channel.

Kaboom Casino aims to provide responsible gaming information and make appropriate account support available where applicable. We may use account activity and information provided by a customer to identify behaviours that could indicate harm, subject to applicable privacy obligations and operational requirements. Where concerns arise, we may contact a customer, suggest a break, apply restrictions or take other steps that are permitted by applicable requirements.

Responsible gaming measures cannot remove the inherent risks of gambling. They are intended to help customers make informed choices and access support. Customers should read the relevant account terms, provide accurate information when requested and use only their own account and approved payment methods. Customers must comply with all applicable laws and requirements in their location.

Protecting young people and vulnerable people

Gambling is not suitable for children or people who are not legally permitted to gamble. Keep devices, passwords and payment methods secure, and do not allow another person to use your account. Consider using parental controls, device restrictions and appropriate account security settings to reduce the chance of unauthorised access. If you believe a young person or vulnerable person may be accessing gambling services, take immediate steps to protect them and seek suitable advice.

Adults should take care not to leave gambling websites, applications or payment methods accessible to children. Do not encourage a child to watch, participate in or imitate gambling activity. If you share a device with other people, log out when you finish and use available security controls. These steps can help prevent accidental or unauthorised access.

Getting help

You can seek help from a gambling support service, financial counsellor, psychologist, doctor or other qualified health professional. Australian support options may vary by state or territory, and some services are available online, by telephone or in person. Choose a service that suits your circumstances and ask about confidential support for both gambling concerns and related financial or emotional difficulties.

You can also speak with a trusted family member, partner, friend or colleague. Telling someone about your plan can make it easier to follow a limit or take a break. Support people may also need guidance, particularly if they are affected by another person's gambling. Professional services can help with communication, financial concerns and practical safety planning.

If you have a question about responsible gaming features on your Kaboom Casino account, contact the support team through the available website support channel. Do not include unnecessary sensitive information in a public message. For urgent safety concerns, contact an appropriate emergency or crisis service in your area.