Kaboom Casino Terms & Conditions

These Terms & Conditions form an agreement between you and the operator of Kaboom Casino. They apply to the website, your player account, available casino games, payment services, promotions and other features made available through the site. Additional terms may apply to a specific game, offer or service. If additional terms conflict with these Terms & Conditions, the specific terms will generally apply to the relevant game, offer or service.

Eligibility

You must be at least 18 years old to open an account or use real-money gambling services. You must also be legally permitted to access and use the services from your location. We may restrict access from particular locations where required by law, regulation, internal controls or technical limitations. It is your responsibility to check that online gambling is lawful for you before using the website.

Registration information

When registering, you must provide information that is accurate, current and complete. This may include your name, date of birth, residential details and other information needed to verify your identity or comply with legal requirements. You must update your information if it changes. You must not register using another person’s details, create an account for someone else or allow another person to use your account.

You are responsible for keeping your login details confidential and for all activity carried out through your account. Tell us promptly through the support channel displayed on the website if you believe your account has been accessed without permission, your details have been compromised or an error has occurred. We may ask you to complete security checks before making changes or allowing further use of the account.

Identity and financial checks

We may verify your identity, age, location and source of funds before or after registration. Verification can involve requesting documents or information. You must provide documents that are genuine, readable and relevant to the request. Until checks are completed, we may limit deposits, gameplay, withdrawals or other account functions. Information provided for verification must belong to you and must not be altered or misleading.

Using the games

Games are provided for entertainment and involve financial risk. You should only stake money that you can afford to lose. Game outcomes are determined by the applicable game rules and systems. Except where required by law, results recorded by our systems will be used to determine the outcome of gameplay. If a technical, software or display error affects a game, we may take reasonable steps to correct the error and may void or adjust affected activity where permitted.

You must not use automated software, bots, scripts, artificial intelligence tools, unauthorised devices or other methods designed to interfere with the website or gain an improper advantage. You must not exploit errors, manipulate game results, use stolen payment details or participate in fraudulent, dishonest or unlawful activity. We may investigate unusual activity and may suspend relevant transactions or accounts while an investigation is carried out.

Deposits and account funds

Deposits must be made using a payment method that belongs to you or that you are authorised to use. A deposit may be declined, delayed or reversed for security, compliance, technical or payment-provider reasons. You must not use the account to hold or transfer funds for another person. We may request information about the source of funds where needed to meet legal, regulatory or risk-management obligations.

You should check all transaction details before confirming a deposit or other payment instruction. We are not responsible for losses caused by incorrect information supplied by you, unauthorised access resulting from poor security practices, or problems caused by your bank, card issuer, payment provider, internet connection or device. Any fees charged by a bank or payment provider may be your responsibility.

Withdrawals

Withdrawal requests may be subject to account verification, anti-money-laundering checks, payment-method checks and any applicable game or promotional rules. We may return funds through an appropriate payment method and may ask for further information before processing a request. Withdrawals can be delayed where checks are incomplete, information is inaccurate, a payment provider is unavailable or the law requires additional review. We will not knowingly process a withdrawal in a way that conflicts with applicable legal or compliance obligations.

You should review your balance and transaction history regularly and report suspected errors through the support channel shown on the website. If funds are credited to your account in error, you must not use them and should notify us. We may correct an obvious error or recover an amount that was incorrectly credited, subject to applicable law.

Promotions and bonuses

Promotions, bonuses, free plays and other offers are subject to their own published terms. Those terms may set out eligibility, entry requirements, expiry dates, wagering conditions, eligible games, account restrictions and other limitations. You should read the relevant offer terms before accepting or using a promotion. Unless stated otherwise, a promotion is intended for one eligible person and one account only.

We may refuse, withdraw or amend a promotion where permitted by its terms or where we reasonably believe that an offer has been misused, obtained through fraud, used in breach of these Terms & Conditions or claimed by an ineligible person. Promotional balances may be removed if the underlying promotion is cancelled or found to have been awarded incorrectly. Nothing in promotional terms removes rights you have under applicable Australian consumer law.

Gamble responsibly

Gambling should be an enjoyable leisure activity, not a way to make money or recover losses. Set a budget before you play and decide how much time you are comfortable spending. Never chase losses, gamble with money needed for living expenses, or play when you are affected by alcohol, drugs, stress or strong emotions. Consider taking regular breaks and reviewing your activity if gambling stops feeling enjoyable.

Tools and controls may be available to help you manage play, such as deposit limits, activity reminders, time limits, temporary breaks or account self-exclusion. The availability and operation of these tools may depend on the service and applicable requirements. A request for a gambling restriction may take time to apply across all systems, so you should stop using the account while the request is being processed if you feel you need immediate support.

If gambling is affecting your finances, relationships, work, health or wellbeing, seek help from an appropriate professional or recognised gambling-support service in Australia. You can also ask someone you trust to help you take a break. We may refuse gambling-related requests or take other reasonable steps where we identify concerns about safety, account use or compliance.

Privacy and communications

Personal information is handled in accordance with the Kaboom Casino Privacy Policy. We may collect and use information needed to provide services, process transactions, verify identity and age, prevent fraud, meet legal obligations, improve the website and support responsible gambling. We may share information with service providers, payment providers, professional advisers, authorities or other parties where permitted or required by law.

By creating an account, you agree that we may send service messages relating to your account, transactions, security, verification, changes to terms and responsible gambling features. Marketing communications will be handled in accordance with applicable requirements and available preferences. You can follow the unsubscribe instructions in a marketing message where provided, but essential service communications may still be sent.

Website security and availability

You must use a suitable, secure device and take reasonable steps to protect your account. Do not share passwords, leave an account open on a public device or install software that may compromise security. You are responsible for maintaining your internet connection, device, browser and software. We do not guarantee that the website will always be available, uninterrupted, error-free or compatible with every device.

The website may be temporarily unavailable for maintenance, updates, security measures, technical faults or circumstances outside our reasonable control. We may change, suspend or remove a game, feature or service where necessary. We will take reasonable steps to protect account information and funds, but no online system can be guaranteed to be completely secure.

Suspension and account closure

You may ask to close your account through the support channel displayed on the website. We may suspend, restrict or close an account where we reasonably believe that you have breached these Terms & Conditions, supplied false information, failed a verification check, engaged in fraud or unlawful conduct, misused a promotion, used the service in a way that creates risk, or where action is required for legal, regulatory, security or responsible gambling reasons.

If an account is suspended or closed, you must not create or use another account unless we expressly permit this. We may retain relevant information and records for the period required by law or legitimate operational purposes. Subject to verification, applicable law and any rights we may have to withhold or recover funds, we will deal with a remaining balance in an appropriate manner. We may also cancel unsettled activity where this is permitted by the applicable rules.

Complaints and corrections

If you have a question, transaction concern or complaint, contact us through the support option provided on the Kaboom Casino website. Include enough information for us to identify the relevant account or transaction, but do not send passwords or unnecessary sensitive information. We may ask for further details so that the matter can be reviewed fairly.

We will assess complaints using the information available and may review account records, game logs, payment information and communications. Please allow a reasonable opportunity for the review to be completed. If you remain dissatisfied, you may have rights to seek assistance from an appropriate external dispute, consumer or regulatory body, depending on the issue and the laws that apply to you.

Liability and consumer rights

To the extent permitted by law, we are not responsible for loss caused by events outside our reasonable control, interruptions to communications or payment services, misuse of your account, inaccurate information supplied by you, or your failure to follow these Terms & Conditions. We do not exclude or limit liability where doing so would be unlawful. Nothing in these terms is intended to remove, restrict or replace rights and guarantees that cannot be excluded under Australian consumer law.

Changes and applicable law

We may update these Terms & Conditions to reflect changes to the website, games, payment services, legal obligations, security requirements or business operations. The current version will be made available on the website. Where a change is significant, we may provide notice through an appropriate account or website message. Your continued use of the services after updated terms take effect indicates acceptance of the revised terms. If you do not agree, you should stop using the services and arrange account closure.

These Terms & Conditions are intended to operate consistently with the laws and requirements that apply to you and to the services. If any provision is found to be invalid or unenforceable, the remaining provisions will continue to operate to the extent permitted by law. A failure to enforce a provision immediately does not mean that the provision has been waived. The website, Privacy Policy, responsible gambling information and applicable game or promotion terms should be read together as part of the rules governing your use of Kaboom Casino.