Privacy Policy

Kaboom Casino respects the privacy of players and aims to handle personal information in a clear and responsible way. This policy applies to information collected through the website, account features, customer support channels and related online services. It should be read together with the website’s other terms, notices and responsible gambling information.

Personal information means information that identifies a person, or information that can reasonably be connected with a person or their account. The information collected will depend on how a player uses the website, the services requested, the checks that must be completed and the choices made about communications.

By using the website or opening an account, a player acknowledges that information may be handled as described in this policy. Where consent is required, it will be requested in an appropriate way. A player may withdraw consent where this option is available, although withdrawing consent may not affect processing that is based on another lawful reason or is needed to provide a requested service.

Keeping information accurate

Players should provide information that is accurate, complete and current, and should update it when circumstances change. Accurate information helps with account management, identity checks, payment processing, customer support and the prevention of fraud or unauthorised activity.

A casino website typically handles several types of information. The amount and type of information may vary depending on whether a person browses the website, registers an account, deposits or withdraws funds, plays games, contacts support or takes part in other available activities.

• Account details, such as a name, date of birth, contact information, login details, account preferences and responsible gambling settings.
• Identity and verification information, such as identity documents, proof of address, information about age and other details needed to confirm that an account is being used by the correct person.
• Payment and transaction records, such as deposits, withdrawals, gaming activity, account balances, payment method details and records of transactions or account adjustments. Full payment card information may be handled by specialist payment providers rather than stored directly by the website.
• Technical and device information, such as an IP address, browser type, operating system, device identifiers, language settings, general location information and information about how the website is accessed.
• Cookie and similar technology data, such as session information, preferences, security signals, website usage and information used to remember choices.
• Communications and support information, including messages, enquiries, feedback, account requests and records needed to respond to a player.

This information may be used to create and operate an account, provide website and casino services, process transactions, respond to support requests and maintain account security. It may also be used to complete age, identity and verification checks; detect, investigate and prevent fraud, money laundering, collusion, cheating, abuse and other unlawful or harmful activity; protect the website, players and service providers; and investigate disputes or technical problems.

Information may also be used to meet legal and regulatory obligations, keep required records, enforce website terms, manage responsible gambling processes and communicate important account, security or service information. Where permitted and where a player has not opted out, information may be used to send marketing or promotional communications. Marketing messages will include an available way to stop receiving them.

How automated checks may be used

Some checks may use automated tools to identify unusual transactions, security risks, duplicate accounts or other activity that requires review. These tools support account and compliance processes, but additional information or manual review may be requested where appropriate.

Information may be shared only where reasonably necessary for the purposes described in this policy or where sharing is otherwise permitted or required. This may include sharing with service providers that support hosting, technology, identity verification, payment processing, customer support, security, fraud prevention, analytics or communications.

Information may also be disclosed when needed to protect the website or another person, investigate suspected fraud or unlawful activity, respond to a valid legal request, resolve a dispute, enforce applicable terms or support a business transfer. Service providers may be required to handle information securely and only for agreed purposes.

Some service providers or systems may be located outside Australia. Where information is handled across borders, reasonable steps are taken to support appropriate protection and secure handling, subject to the requirements that apply to the relevant service or activity.

Reasonable administrative, technical and organisational measures may be used to protect personal information against unauthorised access, misuse, loss, interference, alteration or disclosure. No website or online transmission can be guaranteed to be completely secure. Players should keep passwords confidential, use a secure device and contact support promptly if they suspect unauthorised access to an account.

Information is kept only for as long as reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some records must be kept for a period required by law even after an account is closed. This may include account, identity, transaction, payment, security and support records. When information is no longer needed, it may be securely deleted, anonymised or destroyed.

Cookies are small files or similar technologies placed on a device when a website is visited. They can help the website remember a login session, maintain security, save preferences, measure performance and understand how features are used. Some cookies are necessary for the website to operate, while others support analytics, personalisation or marketing.

The website may use session cookies, persistent cookies and similar technologies such as pixels or local storage. These technologies may collect information about a device, browser and website activity, but they are generally used together with other information to maintain services, improve performance and support security.

Players can manage or restrict cookies through their browser settings. Blocking or deleting cookies may affect sign-in, preferences, security features or the availability of some website functions. Browser controls may also allow a player to delete existing cookies or receive a notice before new cookies are stored.

Cookie settings may need to be reviewed separately on different browsers or devices. A player’s choices may not apply automatically to every device used to access the website.

Depending on the circumstances and the requirements that apply, players may ask about the personal information held about them and how it is used. Players may also request that information is corrected if it is inaccurate, incomplete or out of date. A request to delete personal information may be made where the information is no longer needed or there is another valid reason for deletion.

• Request access to personal information held about you.
• Request correction of inaccurate, incomplete or outdated information.
• Request deletion of your personal information, subject to legal, security, dispute, fraud prevention and record-keeping requirements.
• Withdraw consent to marketing communications or change marketing preferences.
• Ask questions about how your personal information is collected, used, stored or shared.

To exercise these rights or make a privacy request, email support@kaboomcasino.best. Please describe the request clearly and provide enough information to help locate the relevant account or records. For security, reasonable steps may be taken to verify the identity of the person making a request before information is provided or changes are made.

A request will be considered within a reasonable timeframe. Some requests may be limited, refused or delayed where this is necessary to protect another person’s privacy, maintain account security, prevent fraud, meet legal obligations, preserve required records or investigate a dispute. If a request cannot be completed in full, an explanation may be provided where appropriate.

Withdrawing marketing consent will not normally affect essential service messages, including account, transaction, security, verification, responsible gambling or other operational communications. A player may also use the unsubscribe option in a marketing message where one is provided.

Updates to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, security practices or applicable requirements. The latest version will apply from the date it is published. Players should review this page occasionally to stay informed about how information is handled.